Privacy Policy

Who handles your information?

Contact our Privacy Officer using the details above. We handle personal information under applicable Australian privacy and credit-information requirements.

What we collect and why

Enquiries collect your name, phone, preferred reply and any email, postcode, service, message or source you provide. Referrals also collect your friend’s details and permission. We use this to respond, manage follow-up and keep a record. Required fields are marked; without sufficient details we may be unable to assist.

A later application may need identity, employment, income, expenses, assets, liabilities and financial documents. We explain the need and agree a secure channel. Do not send documents, passwords, account numbers, TFNs or health information through enquiry forms. Sensitive information is collected only where lawful and necessary, with consent where required. An enquiry does not authorise a credit check.

Collection, storage and sharing

We collect information directly through enquiries, calls, emails, meetings and applications, or from authorised referrers, advisers and lenders. You may ask general questions anonymously where practicable; arranging credit requires identification. Referrers must obtain permission before sharing details.

Information may be shared as authorised or required with lenders, insurers, valuers, settlement/legal advisers, your accountant, our aggregator, compliance/technology providers and regulators. We do not sell personal information. Application-specific credit-report authority and lender notices remain separate.

This preview uses ChatGPT Sites/Cloudflare and a restricted owner inbox. Business systems include Microsoft 365/Exchange and Loan Market MyCRM. Email alerts, when enabled, use the business Microsoft 365 mailbox hello@clicmoney.com.au. Mortgage-related website enquiries and permissioned introductions may be sent to Loan Market MyCRM for adviser follow-up. Other service types remain in our business inbox for manual routing.

Overseas handling

We may disclose information to offshore support providers in Serbia, India and the Philippines. Technology providers may also process information overseas; contact our Privacy Officer for details relevant to your service. We apply the protections required by privacy law to overseas disclosure. Ask the Privacy Officer about handling for your service.

Security and retention

We take reasonable security steps, including HTTPS, restricted access and limited collection; no system is risk-free. Records are kept for legitimate business and legal requirements, then securely destroyed or de-identified when no longer needed unless retention is required by law. Retention depends on the service, record type and applicable legal requirements. Enquiry records in this preview are not automatically deleted.

Cookies, measurement and marketing

Essential hosting and sign-in may use cookies. Optional first-party measurement is off unless enabled in “Measurement settings”; it records page paths, viewport/performance values and limited interactions, not form values or URL queries. Calculator inputs stay in your browser unless you include them in an enquiry.

An enquiry is not a newsletter subscription. Marketing requires consent or another lawful basis. Opt out through the message or contact us; applicable electronic opt-outs are actioned within five working days, without fees or account creation. Necessary service communications may continue.

Access, correction and complaints

Ask our Privacy Officer to access or correct your information. We may verify identity and normally respond within 30 days. Requests and corrections are free; any lawful access-processing charge is explained beforehand. If access/correction is refused lawfully, we explain why and how to complain, including requesting a disputed-correction statement where applicable.

We acknowledge and investigate privacy complaints and aim to respond within 30 days. See our complaints process. If unresolved, contact AFCA where relevant or the OAIC, subject to their rules. Updated practices will be reflected in this policy; separate application notices may also apply.